Strengthening ombudsman and human rights institutions in Commonwealth small and island states : the Caribbean experience / edited by Victor Ayeni, Linda Reif and Hayden Thomas.

"... in collaboration with International Ombudsman Institute, Alberta, Canada."

The ombudsman around the world : essential elements, evolution and contemporary challenges / Victor O. Ayeni -- The ombudsman and human rights institutions in the Caribbean : an overview / Vincent Meerabux -- Public service and accountability in the Caribbean / Frank Blackman -- Privatisation and the ombudsman / Roberta Jamieson -- The role of the ombudsman in Antigua and Barbuda / Hayden Thomas -- The role and jurisdiction of the Office of the Parliamentary Commissioner in Saint Lucia / Lawrence M.P. Laurent -- The role of the ombudsman and human rights institutions in Guyana / S.Y. Mohamed -- Types of complaints and the complaint handling process / George A. Edoo -- Systemic and system-wide investigations / Selby A.M.Baqwa -- Ensuring compliance to recommendations / Elouise Sinclair -- Complaint handling and ensuring compliance to recommendations / Abdul Shakurul Salam -- Complaint handling at the Canadian human rights commission / Gerald Savard --

Management problems of ombudsman and human rights institutions in the Caribbean : issues and experiences / Hayden Thomas -- Management problems of ombudsman and human rights institutions : the Bermuda experience / W. James Francis -- Human rights protection and promotion in the Caribbean : issues and strategies, an NGO perspective / Sheila V. Stuart -- Ombudsman and human rights protection and promotion in the Caribbean : issues and strategies / Linda C. Reif -- International labour standards and fundamental human rights : application in the Caribbean / Constance Thomas -- A promotion and protection of human rights in the Caribbean : a case study of the Parliamentary Commissioner of Saint Lucia / Lawrence M.P. Laurent.