Righting wrongs : the Ombudsman in six continents / edited by Roy Gregory and Philip Giddings.

Includes bibliography (p. [473]-488) and author index.

Foreword / Roy Gregory and Philip Giddings -- The International Institute of Administrative Sciences -- 1. The Ombudsman Institution: Growth and Development / Roy Gregory and Philip Giddings -- 2. The United Kingdom Parliamentary Ombudsman Scheme / Roy Gregory and Philip Giddings -- 3. State of Alaska Office of the Ombudsman / Dean M. Gottehrer -- 4. Argentina: The Defensor del Pueblo de la Nacion / Jorge Luis Maiorano -- 5. Ombudsman in Asia: A Case-study of Hong Kong and Sri Lanka / M. J. A. Cooray -- 6. Ombudsman in Australia / Dennis Pearce -- 7. The Ombudsman in Belgium / Robert Andersen, Herman Matthijs and Jan Goorden / [et al.] -- 8. The Ombudsman in Canada / Wendy Bernt and Stephen Owen -- 9. The Ombudsman in Denmark and Norway / Jan-Erik Lane -- 10. The European Union Ombudsman / Roy Gregory -- 11. The Ombudsman in France / Monique Pauti -- 12. Complaint-Handling Systems in Germany / Udo Kempf -- 13. The Ombudsman in Ghana / Emile F. Short -- 14. The Ombudsman and Old Socio-Administrative Conditions in Greece / George O. Tsobanoglou -- 15. Parliamentary Commissioners for Civil Rights in the Republic of Hungary / Vladimir Sladecek -- 16. The Ombudsman Scene in India / Rajani Ranjan Jha -- 17. The Defensor del Pueblo in Latin America / Jorge Luis Maiorano -- 18. The National Ombudsman of the Netherlands / Marc Hertogh -- 19. The Northern Ireland Parliamentary Ombudsman / Gavin Drewry -- 20. South African Public Protector (Ombudsman) Institution / Dirk J. Brynard -- 21. The Swedish and Finnish Parliamentary Ombudsmen / Tore Modeen -- 22. Spain's Parliamentary Ombudsman Scheme / Laura Diez Bueso -- 23. The United Kingdom Health Service Commissioner Schemes / Philip Giddings -- 24. Ombudsman Offices in the United States / Dean M. Gottehrer, Marie D. Ferguson and Steven E. Aufrecht -- 25. Ombudsman in the Countries of the Former Socialist Federal Republic of Yugoslavia / Dragan Milkov -- 26. Evaluating Ombudsman Systems / Steven E. Aufrecht and Marc Hertogh -- 27. The Classical Ombudsman Model / Dean M. Gottehrer and Michael Hostina -- 28. Designing an Ombudsman System / Dean M. Gottehrer -- 29. The Ombudsman and the New Public Management / Roy Gregory and Philip Giddings -- 30. The Ombudsman and Human Rights / Philip Giddings, Vladimir Sladecek and Laura Diez Bueso -- 31. The Future of the Ombudsman / Philip Giddings -- Ombudsman Bibliography.